Shipping Information

We ship dog and cat supplies to customers across the United States. Here is exactly what to expect, so there are no surprises.

Shipping Costs

We offer free standard shipping on all US orders above 40$. There is 2.49$ shipping below 40$.

How Long Does Delivery Take?

Order processing

Orders are processed within 1-3 business days after payment.

Delivery time

Standard delivery takes 7-15 business days after your order ships. Some orders arrive sooner, and some items may take longer during busy seasons.

Orders with several items

Items in the same order may ship separately and arrive on different days. You'll get tracking for each package.

How to Track Your Order

Once your order ships, we'll email you a tracking number. You can also use our Track Your Order page. Tracking can take 2-5 days to show its first update after shipping, which is normal for international shipments.

Do You Ship Outside the US?

Yes, We can ship outside USA and We ship to addresses in the United States also.

What If My Order Is Late, Lost, or Damaged?

Contact us through our contact page with your order number. If your package is damaged or doesn't arrive, we'll send a replacement or refund it ,send the pictures and video of unboxing and products to claim damage . See our returns and refunds policy.

Shipping FAQs

Will I have to pay customs or import fees?

No. The price you pay at checkout is the price you pay. 

Can I change my shipping address?

Yes, if your order hasn't shipped. You can request us to cahnge shipping address within 3-Hours of placing order, after that we can not change it. Contact us as soon as possible.

Need more answers? Visit our FAQ, or browse our dog supplies and cat supplies.